Been a bit too busy for blogging lately, but I did get a positive
response from East Surrey Clinical Commissioning Group about my complaint. I received
a call from the diabetes prevention programme manager who apologised for the
way my referral was handled, he admitted there had been ‘resource issues with
the provider’ (although he didn’t name Ingeus by name) and that I wasn’t the only
working person who’d had difficulties. Apparently, there is a new provider
coming in shortly to provide a more flexible service including an online programme
for those who cannot get to appointments during the day. He’s going to put my
name forward as one of the first to be referred to this, so I await further news.
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